Privacy Policy

1. Who We Are

Bridgeway 404 ("Bridgeway 404," "we," "our," or "us") is a locally owned junk removal and furniture service business operating in Metro Atlanta, Georgia, and surrounding areas. Our services include junk removal, furniture removal, mattress pickup, couch removal, apartment move-out pickup, curbside pickup, and furniture assembly.

This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website at bridgeway404.com (the "Site").

2. Information We Collect

When you submit a quote request or contact us through the Site, we may collect the following:

• Contact information: Full name, phone number, and email address
• Service location: Your pickup address or general area
• Service details: Description of items to be removed or assembled, number of items, access details, and scheduling preference
• Media: Photos or videos you voluntarily send to us via text message or email to support your quote request
• Communication preferences: Your preferred method of contact (call, text, or email)
• Consent records: A record that you agreed to this Privacy Policy at the time of form submission

We do not collect payment card numbers, Social Security numbers, government identification, or any financial account information through this website.

3. How We Use Your Information

We use the information you provide solely for the following business purposes:

• To respond to your quote request and follow up by phone, text, or email
• To schedule and coordinate your junk removal or furniture assembly service
• To track leads and customer interactions in our internal customer relationship management (CRM) system
• To send confirmations, appointment reminders, or follow-up messages related to your service
• To improve the quality and responsiveness of our services

We will not use your personal information for automated decision-making or profiling that produces legal effects concerning you.

4. We Never Sell Your Data

5. How We Share Information

To operate our website and manage customer requests, we use the following trusted service providers. Each acts as a data processor handling your information only on our behalf:

• Netlify, Inc. — Our website is hosted on Netlify. Quote request forms submitted on the Site are received and stored by Netlify's form handling infrastructure. Netlify's privacy policy is available at netlify.com/privacy.
• Google LLC (Google Sheets / Google Workspace) — Customer lead information may be transferred to a private Google Sheets spreadsheet for internal tracking and follow-up management. This spreadsheet is accessible only to authorized Bridgeway 404 team members. Google's privacy policy is available at policies.google.com/privacy.
• Zapier, Inc. or Make (Integromat) — We may use workflow automation tools to transfer form submissions from Netlify to Google Sheets. These tools act as intermediaries and do not retain or use your data independently.

We may also disclose your information if required by law, court order, or a valid legal process, or to protect the rights, property, or safety of Bridgeway 404 or others.

6. Data Retention

We retain customer information for as long as necessary to provide the requested service and for reasonable follow-up periods thereafter. If you request deletion of your information, we will remove it from our active records within a reasonable time, subject to any applicable legal or operational retention requirements.

7. Data Security

Our website uses HTTPS encryption to protect data in transit between your browser and our hosting provider. Our internal records are protected by access controls limiting data to authorized team members only. While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.

8. Cookies and Tracking

Our website does not currently use advertising cookies, tracking pixels, or third-party analytics tools that collect personal data. If we add such tools in the future, this policy will be updated and you will be notified through updated consent notices on the Site.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or incomplete information be corrected
• Deletion: Request that we delete your personal information from our records
• Opt-out of communications: Request that we stop contacting you

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to all valid requests within 30 days.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Continued use of the Site after a policy update constitutes your acceptance of the revised terms.